Overview of Return Policy
We understand that sometimes a purchase may not meet your expectations. That's why we have established a straightforward return policy to ensure our customers have a positive shopping experience. Customers can return items within two weeks of receipt, allowing for ample time to decide on their purchase. Please keep in mind that all items must be unused and retain their original tags to qualify for a return. Additionally, customers are responsible for covering the return shipping costs.
Simple and Clear Returns
Your satisfaction is our priority
We value transparency and ease when it comes to returns. We encourage our customers to review our return policy before making a purchase to ensure a smooth return process should it be necessary. The two-week window for returns is designed to give you the time you need for decision-making Please note that custom items are non-refundable .
The Refund Process
Understanding refunds
Upon receiving your returned item, our team will initiate a review to confirm that it meets the return criteria. Once verified, we will process your refund promptly to the original payment method. We strive to make the refund process as efficient as possible.
Return Shipping Costs
Important information
Please be advised that customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance for high-value items to protect against loss or damage during transit.
Need Assistance?
We're here to help!
If you have any questions regarding our return policy or need assistance with a return, our dedicated customer support team is available to assist you. Feel free to reach out via our contact form or telephone for prompt support.